Junior Technical Support Specialist

About Company

SoftServe Business Systems is SoftServe’s subdivision for FMCG companies in Ukraine and abroad. We present software solutions in the field of automatization of mobile sales, business analysis, IT consulting and ASP-center for the largest manufacturers and trading companies such as MARS, UNILEVER, NESTLE, KRAFT FOODS, CAMPINA, and others. As the market leader in mobile sales automation, SoftServe Business Systems develops innovative areas, including SmartShelf, Business Processes Gamification, Root Optimization and others.

We are looking for someone who will share our company values such as mutual responsibility, humanity, mastery, ideas, improvement and will become a reliable partner for our team.

Requirements

• Previous experience in technical support of information systems (CRM, ERP systems, etc.)
• Excellent verbal and written communication skills
• Experience in users training
• Strong problem-solving skills
• Stress-resistance
• Ability to work in a team
• Fluency in Ukrainian and Russian
• Knowledge or experience with MS SQL (or other DBMS)

As a Plus

• Bachelor’s degree in IT or higher
• Knowledge of FMCG market
• Strong presentation skills

Responsibilities

• Software implementation and support
• Working with users’ requests
• Solving users’ incidents (system crashes, data synchronization issues)
• Installation and Configuration of Central/Desktop/Mobile system versions
• Consulting clients on installation and system functionality
• Participation in internal and external projects